HNECC PHN Empowers Primary Care Workforce with Medical Practice Assisting Qualification
More than 100 primary care staff have successfully completed the Certificate IV in Medical Practice Assisting (HLT47715). Since its introduction in 2018, the Hunter New England and Central Coast Primary Health Network (HNECC PHN) has strongly supported this qualification, funding 106 student scholarships delivered by UNE Partnerships.
Enhancing Skills and Workforce Efficiency
This qualification is designed to enhance the skills of medical receptionists and administrative staff. It enables graduates to perform delegated clinical tasks under indirect supervision. The program aims to reduce demands on doctors and nurses while improving patient flow and overall team efficiency in general practices.
Dr. Alison Koschel, HNECC PHN Executive Manager Primary Care Workforce and Access, stated that the program addresses workforce pressures in primary care. She added that investing in administrative staff skills contributes to a more flexible and capable workforce, supports clinicians in working to their full scope, and creates career pathways within general practice.
New Opportunities for Medical Practice Assistants
Following the recent graduation of 31 students in 2025, HNECC PHN is now offering a new round of funded places for the Certificate IV in Medical Practice Assisting. This nationally recognized qualification comprises 23 units of competency, delivered over 18–24 months.
The program combines online learning with face-to-face First Aid and clinical training. Students are expected to commit approximately 15 hours per week to self-directed study.
Alison Tattersall, HNECC PHN Senior Manager Primary Care Workforce and Access, emphasized that workforce sustainability in primary care involves strengthening and retaining existing skilled staff, not solely recruiting new clinicians. She noted that the Medical Practice Assistant model builds capacity within practices, enhances team-based care, and provides a clear professional development pathway for administrative staff seeking to expand their roles.
Funding and Application Details
Through a combination of government funding and PHN-funded scholarships, successful applicants will contribute a maximum of $500 towards the total course cost, subject to terms and conditions. Scholarships are limited and competitive.
Health receptionists and administrators in medical settings who wish to transition into clinical support roles are encouraged to submit their Expressions of Interest.
Two online information sessions detailing course requirements and how practices can utilize Medical Practice Assistants are scheduled for February 24 and February 26.